We sure do! Since 1939, in fact. Newel operates a beautifully curated gallery in the heart of NY’s design district and a shipping & receiving warehouse in Long Island City, NY.
The Newel Gallery is open Monday – Friday, 9am-5pm. Newel.com is open for business 24/7. Our loading dock hours for pickup & delivery is Mon-Fri, 8:30am-4pm.
Of course! Newel has been servicing the design trade for many decades, is proud to work with designers from all over the world and offers a 20% trade discount to qualifying clients. *Qualifying clients must provide a valid resale certificate, and once approved, will enjoy a 20% discount on all purchases made at Newel in person, by phone or online.
Absolutely! Our entire collection is stocked within our own warehouse, so any additional info or photos requested are just a few clicks away. If you’d like to request more information. Simply email us the name or item #’s of the piece(s) you’re interested in and let us know how we can help you make a more informed decision.
Absolutely! We work with interior designers and trade professionals on a daily basis and are happy to accommodate a flexible approach to “holds”. To request a hold, please call 212.758.1970 or email us.
Order from us is easy. You can shop in person at our gallery, over the phone with our sales team, or directly online through Newel.com. However you choose to shop, Newel is here to assist you and make your experience simple and hassle-free.
Absolutely. Any item ordered online, in-store or by phone can be picked up at our warehouse free of charge during normal pickup hours (8:30am-4pm, Mon-Fri) once full payment has been made.
As the most trusted name in antiques, Newel works with only the most reputable carriers in the logistics industry. While all shipping costs are the sole responsibility of the buyer, Newel is happy to assist in selecting the right carrier for the job.
We will contact you and provide you with the best shipping options available. All shipping charges will be invoiced separately.
While shipping damages with Newel-selected carriers are seldom, we fully insure every piece in the unlikely event that a damage occurs during transit. It is the buyer’s right and responsibility to inspect each item at the time of delivery and adhere to the below protocol to ensure proper resolution:
Once inspection has been made, Newel will work with the carrier to determine the best possible resolution
At Newel, we do our best to ensure that our available quantity of each item is kept up-to-date on our website. Working with the trade, we also accommodate “holds”. If you have a question about the available quantity of an item, or the remaining duration of a current “hold” status, please call or email us and we will gladly verify availability or recommend similar items that are in stock.
Simply call us at 212.758.1970 during normal business hours or email us any time! You can also check the status of your order by using our online chat feature.
