Customer Care

Since 1939, Newel provides trade clients and antique collectors the quality shopping experience you deserve and expect. As New York’s most trusted name in fine antiques and contemporary design, we are committed to the highest level of customer service both at our gallery and on our website. We are here to assist you with any/all inquiries to ensure that your purchase is one you will treasure for years to come; feel free to call or email us to request additional information or photos of any piece within Newel’s collection.

Newel makes it easy. Any item in our collection may be purchased and shipped anywhere in the world. Placing an order can be done over the phone, in person at our gallery, or online through our website (coming soon). Newel works with only the most reputable carriers, and those who specialize in the packaging & delivery of fine antiques and premium design. We are happy to provide shipping estimates upon request.

To place an order over the phone, please call us at 212.758.1970. To place an order over email, please email sales@newel.com. For more information about payment terms, please visit our terms & conditions.

Your satisfaction is our top priority and your shopping experience is backed by a 10-Day return policy. If you are unhappy with your purchase, for any reason at all, you may return it to us within 10 days of delivery for a full refund (minus return freight costs); simply contact us and we will make arrangements to pick up your items. Upon receipt and inspection of the items at our warehouse, we will issue your refund. Return requests made after 10 days of delivery will be honored in the form of store credit at Newel’s discretion. The cost of any/all returns is the responsibility of the buyer.

Note: Newel cannot offer returns on “Newel Custom” items, or any items that are considered custom, as they are made-to-order just for you.

Please visit our terms & conditions or call us at 212.758.1970 or emails use at sales@newel.com for more information.

For your convenience, all purchases made in person, via phone or online may be picked up at our location in New York after full payment has been made. Newel can also assist in the delivery of items anywhere in the world. Newel fully insures all pieces and works only with the industry’s top carriers to ensure that deliveries are safe and hassle-free. Should you choose to have your items delivered, please contact us to request a shipping estimate. While all shipping costs are your responsibility, we will gladly assist you in selecting the perfect carrier for the job.

Please Note: From the time of pickup at our facility, risk of loss or damage is the sole responsibility of the buyer. Please visit our terms & conditions or call us at 212.758.1970 for more information.

Newel now offers an online shopping experience protected by the latest encryption technology available to keep your personal data & payment information private and safe. Our shopping cart uses SSL 256-bit encryption so every credit card & paypal transaction is secure.

Should you choose to pay us directly via check or wire transfer, just give us a call at 212.758.1970.

While we offer the most expansive collection of antiques in America, it’s important to understand that many items are unique & rare, and therefore often subject to limited quantities. In fact, many pieces are one-of-a-kind. Newel communicates available quantities on every product page and does its best to keep this information accurate and up-to-date. If you see an item you love, we recommend placing your order online or via phone to secure it. We also understand your need to reserve items while reviewing with your clients, and will honor hold requests. If you’d like to request a “hold” on an item, simply email us or call us at 212.758.1970.

Newel gladly accepts orders from anywhere in the world. If you live outside the United States of America, and are interested in purchasing from Newel, please email us and provide the following:

For international orders, Newel accepts check & wire transfers. All shipping costs and import duties are the sole responsibility of the buyer.